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Voice recorder is a cloud-based, call recording solution that helps organizations record calls for subsequent use and keep records of conversations between agents and customers. This helps you analyze customer views and agent competency more effectively. A voice recorder is essentially a digital device that records sound, saves it in file format, and transfers it to another device, such as a computer. Popular file types include MP3 and Audio Interchange File Format (AIFF).
Voice recorder is typically a pre-installed feature of a VoIP phone system, so you can control recordings from your real-time dashboard to automatically record certain types of calls or press a button to record on a case-by-case basis. Settings can be adjusted for each individual or with a company-wide setting. Typically, there is also a recorded warning letting call participants know their call may be recorded.
Access automatically archived recordings via an intuitive call search and playback feature. You can also delete unneeded recordings or share them with colleagues or clients who may need them.